CCH Australia - Policies

Policies
Licensing CCH's Online Products License Agreement is available here. Copyright To copyright information complete our copyright request form. For more information click here. Privacy At CCH we are committed to protecting your privacy. To see the reasons why we have requested this information, what we intend to use it for, and who we may disclose it to, please see our Privacy Policy. Updating Your Details The details you enter or the selections you make during the registration process can be updated at any time via the Membership Services area of the website or by contacting CCH Customer Support. Online Security CCH takes the issue of your online security seriously. So that we can ensure that your credit card information is as secure as possible this area of the website is capable of working with web browsers using high-security 128-bit encryption. CCH Australia & Your Privacy CCH Australia Web Privacy Policy Other CCH Australia Policies CCH Australia & Your Privacy At CCH Australia we are committed to protecting the privacy of personal information we collect from you during the course of our business relationship. CCH Australia is bound by the 10 National Privacy Principles that form part of the Privacy Act 1988 (Commonwealth), and believe that respect for your privacy forms part of the ongoing trust we wish to develop with you. What personal information do we keep? If you are a customer of CCH, we generally store the following personal information in order to manage our business relationship: Your name, company name, contact/delivery details, email address Credit card details for the purpose of paying for your order Your type of business, your business title The date and time of your order Your history of product and service orders with CCH, and Your "Ship To" and "Sold To" numbers. Depending on the product or service you have acquired, we may also store other specific information about you. If you want more detailed information on this matter then please ask your CCH sales account manager, or contact CCH Customer Support. Contact details are provided at the end of this document. If you have contracted to obtain ongoing services from CCH, such as software support, then CCH will collect and store relevant personal information to provide those services to you. In some instances this may include personal information in relation to your staff or your clients. What do we use this personal information for? The customer personal information that we maintain is kept for the following purposes: To provide you with the product or service you have acquired or requested To send you communications in relation to the product or service you have acquired or requested Internal accounting and administration To protect you and us from fraud To help us identify other products or services that might be beneficial to you, and inform you about them, and To inform you about updates or changes to the product or service you have acquired. Third parties and your personal information CCH will not share your information with anyone. Exceptions may occur where: CCH believes in good faith that you have consented A law enforcement agency, or other government agency, is exercising its legal authority and has asked CCH to provide access to that information CCH discloses anonymous, aggregated, statistical information to non-CCH third parties such as advertisers, promoters and partners Also, CCH Australia, in conjunction with 3rd parties, handles the mailing of any products or product updates. The outsourcing of this activity involves the disclosure of your name and address to 3rd parties, and which product or service you have acquired. We have taken all steps to ensure that 3rd parties deal with personal information according to the same standards we subscribe to. Right of access You have a right to access the personal information we store about you. If you find that this information is inaccurate, incomplete or out-of-date, then we will correct it. If you wish to access your information, then please write to us (see contact details on following page). At your request we will provide you with additional information about the way our organisation manages the personal information it holds. If you have any concerns about this handling process, please express them to us in writing. To help us deal with your request within a reasonable period of time, we will need to verify your identity. To this end, please include in your letter the following information: Your name The name of your organisation For CCH customers, your Customer "Ship To" and "Sold To" numbers The subject matter of concern. CCH complaints procedures We value our customers and will take all reasonable precautions to prevent unauthorised access to any personal information entrusted to us. If you have any concerns on this issue, please contact us in writing with the verification of identity information listed above. On receipt of your letter, CCH will: Acknowledge your correspondence within five working days of receipt Provide a substantive response to the correspondence within two working weeks for routine enquiries Keep you informed of progress for more complex enquiries requiring investigation Include in our responses details of the name and contact telephone number of the person responsible for the matter. CCH contact details If you have any questions or complaints concerning this privacy policy or the information collection practices of CCH, you can contact the CCH Privacy Officer by: mail - The Privacy Officer, CCH Australia Limited, GPO Box 4072, Sydney, NSW 2001 email - privacy@cch.com.au telephone - (02) 9857 1300, or facsimile (02) 9857 1601. If you have any non-privacy-related inquiries, you can contact CCH Customer Support by: email - support@cch.com.au telephone - 1300 300 224 (from anywhere in Australia for the cost of a local call), or facsimile - 1300 306 224. CCH Australia Web Privacy Policy (This policy was updated in May 2003 to reflect the use of cookies by a third party.) CCH Australia Limited (CCH) is committed to protecting the privacy of the users of its web sites whether those users are customers of CCH or not. CCH is bound by the Federal Privacy Act and is subject to the National Privacy Principles included therein. CCH strives to provide you with a personalised web experience that delivers relevant information, publications and services to you in the most efficient way. To this end, CCH collects certain information during the optional web site registration process and during your use of the CCH web sites. What information is collected by CCH? CCH collects information from and about the users of the CCH web sites in several different ways which are explained below. Information collected during the registration process During the CCH once-off registration process, the following information is collected: your email address, name, organisation (if any), address, telephone number, facsimile number (optional), where you heard about the CCH web sites (optional), your CCH ship-to number (optional), your areas of interest for the CCH daily email alerting service (optional), the type of information to be included in those email alerts, your username and password. You do not need to complete the registration process to use the CCH web sites or to purchase goods from CCH. However, if you do not complete the registration process, then you will not have access to the free CCH Web Guide reviews and links to online information, news and events in your area(s) of interest, the opt-in CCH daily email alerting service or a range of other free services. Information collected during the purchase process When you purchase goods from CCH online, we need to know your username and password (if you want us to automatically enter existing contact details), name, organisation, email address, telephone number, facsimile number (optional), mailing address, cardholder name, credit card type (eg AMEX, Visa), credit card number and credit card expiry date. This allows us to process and fulfill your purchase requests and to notify you of your purchase status. If you do not supply all this information, then CCH cannot process your payment, deliver your goods or notify you of the status of your purchase request. Information collected by the CCH web servers When you look at the CCH web sites, the CCH web servers make a record of your visit and log the following information mainly for statistical analysis or system administration purposes: your Internet Protocol (IP) address (eg 123.246.123.246) and/or fully qualified domain name (eg www.cch.com.au); the date and time of your visit to the site; the web pages which you accessed, the files you downloaded and the sizes of those pages/files; if you followed a link to the CCH web site (eg from a search engine), the name of the previous web page and the name of the web site you visited; the type and version of your web (eg Netscape v4.7, MS Internet Explorer v5.5); the name of your operating system (eg Windows 95, Windows 98, Windows ME, Windows NT, Windows 2000, Windows XP, FreeBSD, Linux); the protocols used (eg http, https, ftp). Search terms Search terms that you provide when you search the CCH web sites are collected for statistical analysis, to understand what users are looking for on the CCH web sites and to improve the products and services which CCH provides. Cookies A cookie is some textual information which a web server sends to your web browser. Your web browser usually stores this information somewhere on your computer's hard disk. The web server may retrieve this information from your web browser whenever a web page is sent to you. The CCH web servers generate a single cookie which is used to let us know who you are, to deliver information, publications and services to you based on your account information and to keep track of the CCH web pages which you visit while you are using the CCH web sites. The CCH cookie contains an organisation identity number (if any), user type, group identity number (if any), user identity number and the browser session identity number. Your web browser must have cookies enabled for you to be able to use the CCH web sites. What information is collected by others? When you look at the CCH web sites, CCH's Internet Service Provider (ISP) - Connect Internet Solutions Pty Limited - and your Internet Service Provider may also make a record of your visit and collect some or all of the same, or similar, information as the CCH web sites (see above). The CCH web site works with a third party site that collects anonymous traffic data at this site from traffic referred by external search engines. This third party may use cookies and other anonymous identifiers and may create anonymous profiles associated with cookies or other anonymous identifiers, but will not associate any data gathered with any personally identifying information from any source. When you follow a link from the CCH web sites to a third-party web site, that web site may also make a record of your visit and collect some or all of the same, or similar, information as the CCH web sites (see above). The CCH web sites do not currently use any third-party advertisement service(s) for the serving and/or targeting of advertisements, promotions or other marketing information. The information collected by any of the third parties noted above is not subject to this privacy policy. It should be noted that CCH has no control over, and does not accept any responsibility for, the privacy and information collection practices of these third parties. How CCH protects your information To protect the privacy of your information, CCH has appointed a Privacy Officer to monitor our compliance with the various privacy obligations imposed by law as well as those which we voluntarily undertake. Whenever you register or purchase goods or services from CCH web sites, CCH uses the Secure Socket Layer (SSL) protocol to encrypt the information using strong 128 bit encryption. This ensures that the information sent to and from our secure web server from/to your personal computer is for your eyes only. Online access to your information, products and services is protected by your CCH username and password which must be provided before you can gain access to your information, products and services. You should remember that it is your responsibility to you to keep your username and password secret so that they cannot be used by anyone else. All collected information is stored on a separate server. CCH believes that this information can only be accessed by you and by authorised CCH staff. CCH also uses state-of-the-art hardware and software measures to protect the information which it collects from you from misuse, loss, unauthorised access, modification or disclosure. Use of information collected by CCH Information collected during the registration process is used to let us know who you are, to deliver information, publications and services to you based on your account information and to keep track of the CCH web pages which you visit while you are using the CCH web sites. Information collected during purchasing process allows us to process and fulfill your purchase requests and to notify you of your purchase status. If you do not supply all of this information, then CCH cannot process your payment, deliver your goods or notify you of the status of your purchase request. Information which is collected by the CCH web site servers is used to identify which parts of the CCH web sites are of interest to our users, for general system administration and for reporting anonymous aggregate information to our advertisers and partners. Information collected during the process of responding to a request for services will be used in providing those services to you. Access to information collected by CCH CCH will not willfully provide any of the personally identifying information which it has collected about you, or otherwise give access to any of that personally identifying information, to any unrelated third party except where CCH believes in good faith: that you have consented; or that the information is required to help identify any abuse or attempt to abuse or compromise the integrity or security of the CCH web sites or any web sites connected to them; or that a law enforcement agency, or other government agency, is exercising its legal authority to require CCH to provide access to that information. However, CCH may disclose anonymous, aggregated, statistical information to non-CCH third parties such as advertisers, promoters and partners. Where services requested by you are performed by a related entity of CCH then your information relevant to the request will be provided to their entity. In some instances, this may involve the transmission of personal information to a related entity overseas, for example, in the United States of America. CCH requires that its related entities treat personal information supplied to them by CCH in accordance with this privacy policy. How to correct information collected by CCH Most of the information which you have provided to CCH while registering to use the CCH web sites may be corrected by you online through your personalised Membership Services pages. The information which you can correct includes your name, street address, contact details (telephone number, facsimile number, email address), password, and your CCH daily email alerting service profile. In the event that you wish to change other information which you have supplied to CCH online (eg while purchasing goods from CCH), you should contact CCH Customer Support (see "Contact details" below). Anonymity In accordance with the National Privacy Principle which provides that you should have the option to remain anonymous whenever it is lawful and practicable to do so when dealing with a business, it is possible for you to browse the CCH web sites to a limited extent without providing any personally identifying information. Contact details If you have any questions or complaints concerning this privacy policy or the information collection practices of CCH, you can contact the CCH Privacy Officer by: mail - The Privacy Officer, CCH Australia Limited, GPO Box 4072, Sydney, NSW 2001; email - privacy@cch.com.au; telephone - (02) 9857 1300; or facsimile (02) 9857 1601. If you have any non-privacy-related inquiries, you can contact CCH Customer Support by: email - support@cch.com.au; telephone - 1300 300 224 (from anywhere in Australia for the cost of a local call); or facsimile - 1300 306 224 Other CCH Australia Policies Terms of Service PLEASE READ THESE TERMS AND CONDITIONS OF USE CAREFULLY BEFORE USING THIS SITE. By using this site, you signify your assent to these terms of use. If you do not agree to these terms of use please do not use the site. We reserve the right, at our discretion, to change, modify, add, or remove portions of these terms at any time. Please check these terms periodically for changes. Your continued use of CCH Australia Limited following the posting of changes to these terms (including the CCH Australia Limited Privacy Policy) will mean you accept those changes. Copyright - Restrictions on use of Materials To copyright information complete our copyright request form, For more information click here. This site is operated by CCH Australia Limited and its affiliates, (collectively referred to as "CCH," "CCH Australia Limited, " "we," "us," or "our" herein). No material from CCH Australia Limited or any website owned, operated, licensed, or controlled by CCH may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way, except that you may download one copy of the materials on any single computer for your personal use only, provided you keep intact all copyright and other proprietary notices. Modification of the materials or use of the materials for any other purpose is a violation of CCH's copyright and other proprietary rights. For purposes of these terms, the use of any such material on any other website or networked computer environment is prohibited. All trademarks, service marks, and trade names are proprietary to CCH. In the event you download software from the site, the software, including any files, images incorporated in or generated by the software, and data accompanying the software (collectively, the "Software") are licensed to you by CCH. CCH does not transfer title to the Software to you. You own the medium on which the Software is recorded, but CCH retains full and complete title to the Software, and all intellectual property rights therein. You may not redistribute, sell, decompile, reverse engineer, disassemble, or otherwise reduce the Software to a human-perceivable form. Submissions CCH Australia Limited is pleased to hear from its loyal members and welcomes your comments regarding CCH Australia Limited and CCH products, including CCH Australia Limited's online services. Unfortunately, however, CCH's company policy does not allow it to accept or consider creative ideas, suggestions, or materials other than those it has specifically requested. We hope you will understand that it is the intent of this policy to avoid the possibility of future misunderstandings when projects developed by CCH Australia Limited's professional staff might seem to others to be similar to their own creative work. Accordingly, we must, regretfully, ask that you do not send us any original creative materials such as stories or character ideas, screenplays, or original artwork. While we do value your feedback on our services and products, we request that you be specific in your comments on those services and products, and not submit any creative ideas, suggestions, or materials. If at our request you send certain specific submissions (eg, postings to chat areas, bulletin boards, or contests) or, despite our request that you not send us any other creative materials, you send us creative suggestions, ideas, notes, drawings, concepts, or other information (collectively, the "Submissions"), the Submissions shall be deemed, and shall remain, the property of CCH Australia Limited. None of the Submissions shall be subject to any obligation of confidence on the part of CCH Australia Limited, and CCH Australia Limited shall not be liable for any use or disclosure of any Submissions. Without limitation of the foregoing, CCH Australia Limited shall exclusively own all now known or hereafter existing rights to the Submissions of every kind and nature throughout the universe and shall be entitled to unrestricted use of the Submissions for any purpose whatsoever, commercial or otherwise, without compensation to the provider of the Submissions. Forum and Public Communications "Forum" means a chat area, bulletin board, or email function offered as part of CCH Australia Limited. You shall not upload to, distribute through, or otherwise publish through CCH Australia Limited any content which is libelous, defamatory, obscene, pornographic, threatening, invasive of privacy or publicity rights, abusive, illegal, or otherwise objectionable that would constitute or encourage a criminal offence, violate the rights of any party, or that would otherwise give rise to liability, or violates any law. The Forums shall be used only in a non-commercial manner. You shall not, without our express approval, distribute or otherwise publish any material containing any solicitation of funds, promotion, advertising, or solicitation for goods or services. You specifically acknowledge that soliciting other CCH Australia Limited members or guests to join or become members of any commercial online service or other organisation is expressly prohibited. It is our policy to respect the privacy of all guests. Therefore, in addition to the privacy of Registration data (see our Privacy Policy), we will not monitor, edit, or disclose the contents of a guest's email unless required in the course of normal maintenance of CCH Australia Limited and its systems or unless required to do so by law or in the good-faith belief that such action is necessary to: (1) comply with the law or comply with legal process served on CCH Australia Limited; (2) protect and defend the rights or property of CCH Australia Limited; or (3) act in an emergency to protect the personal safety of our guests or the public. Guests shall remain solely responsible for the content of their messages. By uploading materials to any Forum or submitting any materials to us, you automatically grant (or warrant that the owner of such rights has expressly granted) us a perpetual, royalty-free, irrevocable, non-exclusive right and licence to use, reproduce, modify, adapt, publish, translate, create derivative works from and distribute such materials or incorporate such materials into any form, medium, or technology now known or later developed throughout the universe. In addition, you warrant that all so-called "moral rights" in those materials have been waived. Content Linked to CCH Australia Limited CCH Australia Limited encourages you to exercise discretion while browsing the Internet using this service. CCH Australia Limited is not and cannot be held responsible for the accuracy, copyright compliance, legality or decency of material contained in sites listed in our search results or otherwise linked to the CCH Australia Limited site. Jurisdictional Issues This site is controlled and operated by CCH Australia Limited from its offices within the State of New South Wales, Australia. CCH Australia Limited makes no representation that materials on the site are appropriate or available for use in other locations. Those who choose to access this site from other locations do so on their own initiative and are responsible for compliance with local laws, if and to the extent local laws are applicable. Termination These terms are effective until terminated by either party. You may terminate these terms at any time by destroying all materials obtained from any and all CCH Australia Limited site(s) and all related documentation and all copies and installations thereof, whether made under the terms of these terms or otherwise. These terms will terminate immediately without notice from CCH Australia Limited if in CCH Australia Limited's sole discretion you fail to comply with any term or provision of these terms. Upon termination, you must destroy all materials obtained from this site and any and all other CCH Australia Limited site(s) and all copies thereof, whether made under the terms of these terms or otherwise. Disclaimer The materials in this site are provided "as is" and without warranties of any kind either express or implied. To the fullest extent permissible pursuant to applicable law, CCH Australia Limited disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose. CCH Australia Limited does not warrant that the functions contained in the materials will be uninterrupted or error-free, that defects will be corrected, or that this site or the server that makes it available are free of viruses or other harmful components. CCH Australia Limited does not warrant or make any representations regarding the use or the results of the use of the materials in this site in terms of their correctness, accuracy, reliability, or otherwise. You (and not CCH Australia Limited) assume the entire cost of all necessary servicing, repair, or correction. Applicable law may not allow the exclusion of implied warranties, so the above exclusion may not apply to you. Limitation of Liability Under no circumstances, including, but not limited to, negligence, shall CCH Australia Limited be liable for any special or consequential damages that result from the use of, or the inability to use, the materials in this site, even if CCH Australia Limited or a CCH Australia Limited authorised representative has been advised of the possibility of such damages. Applicable law may not allow the limitation or exclusion of liability or incidental or consequential damages, so the above limitation or exclusion may not apply to you. In no event shall CCH Australia Limited's total liability to you for all damages, losses, and causes of action whether in contract, tort (including, but not limited to, negligence), or otherwise exceed the amount paid by you, if any, for accessing this site. Other These terms shall be governed by and construed in accordance with the laws of the State of New South Wales, without giving effect to any principles of conflicts of law. You agree that any action at law or in equity arising out of or relating to these terms shall be filed only in the state or federal courts located in New South Wales and you hereby consent and submit to the personal jurisdiction of such courts for the purposes of litigating any such action. If any provision of these terms shall be unlawful, void, or for any reason unenforceable, then that provision shall be deemed severable from these terms and shall not affect the validity and enforceability of any remaining provisions. This is the entire agreement between us relating to the subject matter herein and shall not be modified except in writing, signed by both parties. AAP POLICY © 2008 AAP Information Services Pty Limited (AAP) or its Licensors. This is the “CCH TM ” service with content provided by AAP. AAP reserves all rights, including copyright, in services provided by it. The information, text and images in the service are for personal use only and may not be re-written, copied, re-sold or re-distributed, framed, linked or otherwise used whether for compensation of any kind or not, without the prior written permission of AAP. This service is published for information only without assuming a duty of care. AAP is not in the business of providing professional advice, and gives no warranty, guarantee or other representation about the accuracy of the information or images contained in this service. AAP is not liable for errors, omissions in, delays or interruptions to or cessation of the services through negligence or otherwise. The globe symbol and “AAP” are registered trade marks.