Patches & Software Fixes to Your CGT Reporter Software

We provide patches from time to time which correct bugs and add features to your CGT Reporter. Select from the links below to download current patches.

Common Problems & Their Solutions

Installation Problems:

Symptom: Installation asks for a second disk (or similar) or installation fails
Possible Cause: Installation software conflict with operating software such as Norton (Symantec) Antivirus Corporate Edition
Solution: Disable conflicting software during installation (can be enabled after installation completed)
Possible Cause: Read angle of laser on DVD reader out of alignment (our disks can be a little temperamental)
Solution: Replace DVD reader or use another DVD reader
Possible Cause: Faulty DVD
Solution: Get replacement DVD sent from our office

Symptom: CGT Reporter tells you that your registration has expired
Possible Cause: Software has not yet been registered
Solution: Press OK and follow the prompts to register the software by email, fax or phone
Possible Cause: You are looking at a version of CGT Reporter prior to July 2007 (press OK and look at the blue title line)
Solution: Subscribe to the current year's CGT Reporter - CGT Reporter is a yearly renewable license expiring July each year
Possible Cause: We supplied you with an out-dated security file - this happened to a few site license and 8-PC license CGT Reporter DVDs in a past year
Solution: Email CGT Reporter Technical Support, asking for a replacement security file (provide your company and license details)

Symptom: CGT Reporter tells you that you are not registered for use on this computer
Possible Cause: You are trying to use CGT Reporter from a PC which exceeds your licensing
Solution: Obtain additional licenses or restrict use to PCs which have already used CGT Reporter
Possible Cause: PCs or terminals which were using CGT Reporter have been replaced
Solution: Email CGT Reporter Technical Support, asking for a "reset" file (provide your company and license details)
Possible Cause: A write error on your computer has resulted in the wrong PC data being held
Solution: Email CGT Reporter Technical Support, asking for a "reset" file (provide your company and license details)

Symptom: CGT Reporter runs (and/or starts) very slowly across the network
Possible Cause: local AntiVirus software settings are wrong
Likely Solution: Change local AntiVirus settings to only check local drives. Also set antivirus to ignore *.tps files
Possible Cause: Running CGT Reporter across a "wide area network or other very slow network"
Likely Solution: Consider using a non-network installation or a faster network - CGT Reporter is NOT optimised for slow networks

Symptom: Last year's clients do not show this year's dividends and issues
Probable Cause: Your worksheet data needs to be refreshed each time new CGT Reporter data is added (e.g. trust update)
Solution Method 1 (single client): In the Worksheet Data Entry window, click on the 'Refresh This Client' button
Solution Method 2 (all clients): Go to (Menu) Worksheets → Update All Clients → Start Update

Symptom: Worksheet data is getting corrupted across the network
Possible Cause: Your electricity supply is inconsistent (i.e. you are getting "brown-outs") - this will result in errors in other software as well
Solution: Use a UPS (uninterruptable power supply) attached to your PC and server 
Possible Cause: Your PC and Server Microsoft Windows database-handling settings need adjustment
Solution Part 1 on every PC: Get your IT consultant to update the Windows Registry on each PC with the following registry entry link - Switch Off Lazy Writes on Client PC
Solution Part 2 at the server: Get your IT consultant to update the Windows Registry on the server with the following registry entry link - Switch Off Lazy Writes on Server

Technical Support

Technical support is usually available by phone or email, between 10am and 3pm Monday to Friday Australian eastern standard time. If support staff is not available when you ring, your phone call should be returned within 24 hours.

Technical support does not include substantial training in the CGT worksheet system, for which we have workshops available. However we are happy to step through simple examples or explain how to handle specific situations for you.

Before ringing or emailing for technical support, please check above to see if your problem and solution are already listed.

Technical Support Contacts
Phone: 1300 300 224
Tech Support Email: cgt.support@cch.com.au